Not receiving SMS authentication code

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  gzarqja8zq · Member · Jan 27, 2020 at 10:23 am

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  Hello.

  I am trying to access my WordPress account. But my mobile phone cannot receive any code. Also I don’t have any backup code. So, I cannot pass the two step verification.

  Please help me

  Thanks in advance.

• 

  staff-mckluskey · Staff · Jan 27, 2020 at 3:28 pm

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  Hi there!

  In that case, please send us an email from the address with which you created your WordPress.com account to passwordhelp[at]wordpress.com.

  Our Account Recovery team will get back to you via email.