Not receiving SMS authentication code

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  wentrilo · Member · Jan 31, 2023 at 10:06 am

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  Hello!
  I want to change my Gravatar picture but cannot access my WordPress account due to: I do not have my backup code; I do not have my 2FA on my new phone; I do not receive any SMS while still having correct number.
  
  Looking for help! Thanks in advance!

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jan 31, 2023 at 11:09 pm

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  Hi there,

  We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.

  With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery

  This will send all the info you have to our account recovery team, and from there they will contact you directly to assist you in regaining access to the account that owns the site you are trying to access.