Not receiving support

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  ronikrightsec · Member · Mar 14, 2023 at 5:29 am

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  I have performed of a site I have been developing to my WP instance using the all-in-one migration tool. It has not come correctly. I do not have the ability to contact the live chat as it says I have an “Unknown site”. I have sent several emails to support and noone has responded, even though I am paying for premium support. I do not have access to my Jetpack backups as it says access is denied.

  Where can I get help? Support is not responding to any of my requests.

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  staartmees · Member · Mar 14, 2023 at 5:40 am

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  We can only help with sites running on the wordpress.com platform. What is the URL of your site?

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  aisajib · Member · Mar 14, 2023 at 6:04 am

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  Hi there!

  I can see that you recently contacted us via live chat for help with this, and we were able to fix the issue for you.

  Feel free to let us know if you have more questions.

  Regards