Not receiving the SMS for two factor

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  oolith · Member · Feb 22, 2020 at 8:34 pm

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  I am not receiving the SMS for the two-factor. This is a new issue. The last time I have documentation that the SMS was working is on 08/02/2019 02:47PM. I have a ticket submitted to my VoIP. This needs to be resolved. It will not allow me to remove the phone number without getting the SMS. One thing that could be causing this error is that WordPress started using short numbers instead of a full number to send SMS.
  Please advise.

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  oolith · Member · Feb 22, 2020 at 10:02 pm

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  @themagicrobot I am going to have to break out my purse to fix this issue, aren’t I? would a personal blog be good enough to get this cleared up?

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  justjennifer · Member · Feb 23, 2020 at 6:02 am

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  Hi there,

  If this is for a different WPcom account, please fill out our account recovery form at https://en.support.wordpress.com/account-recovery/

  Upgrading your site won’t affect whether you can log in via 2FA.