Not refunded

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  talesofher · Member · Oct 1, 2014 at 5:04 pm

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  I have been trying to cancel my free trial of the WordPress Premium Upgrade prior to the beginning of the renewal process. I have followed all of the procedures to complete cancellation yet it continues to state “Upgrade not cancelled and refunded. There was a problem refunding your payment. Please contact support.” I would like to cancel the upgrade and be refunded any money that may have been charged. I have emails to prove that I have tried to cancel the upgrade prior to the start of the renewal process.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 1, 2014 at 5:07 pm

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  Are you logged in under the exact same username account that registered the blog and purchased the upgrade? That’s required.

  Provided you are logged in under the same username account that registered the blog and purchased the upgrades, you ought to be able to request a refund from your dashboard > Store > My Upgrades
  To disable autorenew go to > Store > My Upgrades and click the “disable auto-renew” link.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

  I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  talesofher · Member · Oct 1, 2014 at 5:10 pm

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  Yes I am

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  timethief · Member · Oct 1, 2014 at 5:24 pm

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  Thanks for the confirmation. Know that if you cancel the domain there is no guarantee that you will be able to purchase it again so Staff will explain your options when they assist with the refund.

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  rachelmcr · Member · Oct 3, 2014 at 5:04 pm

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  Hi there,

  I see that Kris replied to you about this in your private support request here:

  https://en.forums.wordpress.com/private-support/not-refunded

  As Kris mentioned, your WordPress.com Premium plan was canceled successfully and has been fully refunded. Sorry for the trouble! If you have any other questions or concerns, you’re welcome to reply here or to the private support thread linked above.