Not Refunded Full Amount

• 

  sallyquynhtran · Member · Oct 8, 2018 at 6:40 am

  • Copy link
  • Add topic to favorites

  I paid $424.15 for a plan upgrade and when I canceled it and filed for a refund, I only received $398.15. Why is $26.00 being withheld from me?

  The blog I need help with is: (visible only to logged in users)

• 

  kruttikaphalke · Member · Oct 8, 2018 at 6:43 am

  • Copy link

  Hi there,

  I am tagging this thread with MODLOOK so staff can help you with this issue.

  Please keep patience while someone from support staff gets back to you.

  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Thanks!

• 

  kokkieh · Staff · Oct 8, 2018 at 2:26 pm

  • Copy link

  Hi there,

  The outstanding $26 is for your domain – it appears you cancelled a little after the 48 hour refund period for domains. However, I was still able to refund that for you, and you should receive the full refund within about ten business days.