Not secure suddenly

  • Unknown's avatar

    Hi I’m Hannah Jackson, Room Reader, at http://www.roomreader.com I, and others, have been working on my site for months. I have many long and personal reviews. This morning no-one can see the site. Apparently it’s not secure. Even trying every link on the email (copied below) sent by WordPress says same. Worse, I tried to log in thru Google and I try to go thru using my email (email visible only to moderators and staff) or my username ‘Anton’, it says I don’t exist. But I do!! Here’s that typical email from WordPress. Please help.
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    Subject:
    [Wordfence Alert] http://www.roomreader.com Admin Login

    From:
    WordPress (Add as Preferred Sender)
    Date: Mon, Jul 09, 2018 1:47 pm
    To: (email visible only to moderators and staff)
    This email was sent from your website ‘Hannah Jackson – Mind Reader- Show/Advice Is Available For Hens, Stags, Weddings, Birthdays, Dinners, Shower-Parties, Retirements And Business Events.’ by the Wordfence plugin at Monday 9th of July 2018 at 01:47:51 PM
    The Wordfence administrative URL for this site is: https://www.roomreader.com/wp-admin/admin.php?page=Wordfence
    A user with username ‘Anton’ who has administrator access signed in to your WordPress site.
    User IP: 2.102.147.229
    User hostname: host-2-102-147-229.as13285.net
    User location: Weymouth, United Kingdom

    NOTE: You are using the free version of Wordfence. Upgrade today:
    – Receive real-time Firewall and Scan engine rule updates for protection as threats emerge
    – Real-time IP Blacklist blocks the most malicious IPs from accessing your site
    – Country blocking
    – Two factor authentication
    – IP reputation monitoring
    – Advanced comment spam filter
    – Schedule scans to run more frequently and at optimal times
    – Access to Premium Support
    – Discounts for multi-license purchases

    Click here to upgrade to Wordfence Premium:
    https://www.wordfence.com/zz1/wordfence-signup/

    To change your alert options for Wordfence, visit:
    https://www.roomreader.com/wp-admin/admin.php?page=Wordfence&subpage=global_options
    To see current Wordfence alerts, visit:
    https://www.roomreader.com/wp-admin/admin.php?page=Wordfence

  • Hi there,

    Your site roomreader.com is not hosted by us (WordPress.com). It is using the self-hosted version of WordPress and it is hosted by GoDaddy. Therefore, you need to contact them regarding your issue.

    We’re only able to provide support for WordPress websites that are hosted by us. For help with a self-hosted WordPress site you can ask over at the WordPress.org forums:

    https://wordpress.org/support/

    If you want to know more about the differences between WordPress.com and the self-hosted WordPress.org you can read this article:

    WordPress.com vs. WordPress.org

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