Not updating on mobile

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  rieaayaapparel · Member · Dec 28, 2021 at 2:35 pm

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  I have made changes to my website but they are not updating on mobile. Everything is fine on desktop. I have tried clearing the website’s cache and browser cache on different phones including android and apple. Please help.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  rieaayaapparel · Member · Dec 28, 2021 at 3:02 pm

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  Update:

  I have found a way to update the website on mobile. You must add a product to the cart and then delete the item off the cart and return to the homepage. After this the updated homepage will show. This is very annoying as I don’t want customers to see a dated website.

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  kokkieh · Staff · Dec 29, 2021 at 9:37 am

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  Hi there,

  Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider. We’re only able to help with sites hosted on our servers at WordPress.com.

  Please ask the WordPress.org community for advice instead. They provide support for the version of WordPress you’re using:

  https://wordpress.org/support/forums

  From what you describe it sounds as if the problem might be with your site’s own cache on your server, rather than with the browser cache, or as this only affects the mobile version, the problem can also be with your theme.