Not uploading pictures direct from computer

tashapears · Member · Apr 10, 2013 at 3:50 am
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Wont upload pictures, right size but still won’t upload

The blog I need help with is: (visible only to logged in users)
raincoaster · Member · Apr 10, 2013 at 4:04 am
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What format are the pictures in, eg jpg, gif, etc? What browser and version are you using?
tashapears · Member · Apr 10, 2013 at 4:09 am
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jpeg, and google chrome recently updated last month
raincoaster · Member · Apr 10, 2013 at 4:10 am
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What kind of error message are you getting? Does it just spin and spin? Are you using the same name on the pictures as an image already in your media library?
tashapears · Member · Apr 10, 2013 at 4:12 am
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It’s when I try to add a picture to a post or even the libary, the loading bar goes to 100% and that’s it the picture wont appear, and then when I try to add a picture to the libary it just comes up with whoops and just says try refreshing the page and if it happens again go to support
raincoaster · Member · Apr 10, 2013 at 4:19 am
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There are a couple of people reporting server errors right now, so I suggest just waiting an hour or so and seeing if it clears up.

There’s no possibility your media library is full, right?
tashapears · Member · Apr 10, 2013 at 4:19 am
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I thought so, thank you and no not at all I only started posting 2 days ago and I have 6 pictures
cristinsadventures · Member · Apr 10, 2013 at 4:01 pm
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I am also having issues in Firefox and Safari. Even when I resize the photos they will not upload. Should I delete photos from my media library? How do I know when that is full? I have 165 posts. My blog is cristinsadventures.com Thanks for your help :)
mcentre · Member · Apr 10, 2013 at 4:13 pm
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In media library it shows a message that how much space you have used…
ex – You are currently using 3.0 MB out of 3.0 GB upload limit (0%)…like that..if it shows full then your media library is full and you cant upload pic…..
cristinsadventures · Member · Apr 10, 2013 at 5:25 pm
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Ok, thanks. Now I am a little worried. I just started to delete photos and it looks like they are also deleted from my posts! Is this so? Is there a way to restore the original settings? I am totally freaking out here ;(
1tess · Moderator Emeritus · Apr 10, 2013 at 5:29 pm
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Do NOT delete files from your media library.
WordPress.com platform uses the media library just like a “real” library. So if you go to your library and the book is missing, you cannot check it out. Wp goes to your library to find a picture and if you deleted it, then it cannot be used.
timethief · Member · Apr 10, 2013 at 5:32 pm
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@cristinsadventures
If you delete the images form your Media Library they cannot be displayed in your posts. When a visitor’s browser calls for then to be displayed the sever response is that the image is not there so it cannot be displayed.

Only images with these file types can be uploaded
.jpg
.jpeg
.png
.gif

You can upload image files by clicking the Add Media button right above the editing area of a page or a post. http://en.support.wordpress.com/add-media/

See also for more detailed instructions http://wpbtips.wordpress.com/2009/04/26/images-the-three-link-options/

For troubleshooting see http://en.support.wordpress.com/images/troubleshooting-images/

If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

1. Try clearing your browser’s cache:

http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

3. Try with all browser extensions or add-ons temporarily disabled.

4. Try enabling HTTPS: http://en.support.wordpress.com/https/

If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.
cristinsadventures · Member · Apr 10, 2013 at 5:39 pm
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I already cleared all caches AND deleted some photos. How do I get them back in there now? I am ready to cry. I am in Bogota and having the worst time ever trying to do my blog ;( Is there a way to recover what I just deleted?
cristinsadventures · Member · Apr 10, 2013 at 5:42 pm
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Can they be recovered from my trash? I am using a mac if that helps…..

Thanks! Sorry, I am pretty much panicking right now ;(
1tess · Moderator Emeritus · Apr 10, 2013 at 6:50 pm
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Do you have access to the original photos?

You might be able to recover them from Google cache: copy image from there and re-upload…
cristinsadventures · Member · Apr 10, 2013 at 7:02 pm
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How do I access the google cache? I am using Safari at the moment…. Honestly, I don’t even remember which photos were where? This is a nightmare ;( Thanks for your help :)
cristinsadventures · Member · Apr 10, 2013 at 7:20 pm
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Also for example in my Nov 5th post it shows a pic with a ? mark when I view the blog, BUT when I go into the post to edit, it still shows the photo there. I am so confused. Sorry to keep asking more questions. I am just already behind posting and now have this issue to deal with as well. Thank you for your help :)
tashapears · Member · Apr 11, 2013 at 2:19 am
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Sorry, but does anybody know when the problem will be fixed, because it still sin’t working
conchcreative · Member · Apr 13, 2013 at 9:34 pm
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I’m having the same problem. I cannot upload photos. The first two uploaded and then after that, the little box just has a bar across it but no image. Please help!
timethief · Member · Apr 13, 2013 at 9:42 pm
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@tashapears

@conchcreative

I suspect you two may have browser related issues. Will you please undertake the troubleshooting I post below and provide your step by step reports so Staff have them?

If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

1. Try clearing your browser’s cache:

http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

3. Try with all browser extensions or add-ons temporarily disabled.

4. Try enabling HTTPS: http://en.support.wordpress.com/https/

If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.

Note I have tagged this thread for Staff support. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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