Nothing is working!

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  missashleyjean · Member · Dec 1, 2017 at 6:32 pm

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  Hi there,

  It began with a few comments…

  I have a few pending comments that need approval. I tried approving and responding to them, but each time, I am told that my attempts have failed. This is the second day, and maybe my 30th time trying, and I still am unable to post or approve comments. This, however, is not the only issue…

  Additionally, whenever I try to log into my Dashboard, it doesn’t load fully. I have to hit refresh several times before the site becomes responsive. In addition, I cannot save any changes or even customize a new theme.

  Literally NOTHING is working. I couldn’t even contact support!

  As an indie author, this site is vital to my business. Please assist.

  Take care,
  Ashley Jean

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Dec 1, 2017 at 7:35 pm

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  You appear to be describing either a connectivity issue or a browser related issue.

  Please act on all the tips here https://en.support.wordpress.com/browser-issues/ first.

  • Make sure you are running an up to date browser version found at http://browsehappy.com
  • Make sure you have both JavaScript and third party cookies enabled https://en.support.wordpress.com/third-party-cookies/#how-do-i-enable-third-party-cookies.
  • Disable any adblocker browser add-ons and all browser extensions and adons.
  • Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
  • Try using another browser.

  Have you tried using live chat support?

  All sites with upgraded plans include access to live chat support. https://en.support.wordpress.com/live-chat/ https://wordpress.com/help/contact At times when all operators are busy or unavailable, you’ll be able to get through to private email support.

  If you are not successful post this specific info into the live chat support form :
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/