nothing loading

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  jgranatowski · Member · Nov 24, 2015 at 7:41 pm

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  when i go to wordpress.com and login nothing loads, i just get blank blue fields where information should be. here’s an example:

  http://brodelaire.tumblr.com/post/133877858716

  note: everything works fine on my iphone

  The blog I need help with is: (visible only to logged in users)

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  jgranatowski · Member · Nov 24, 2015 at 7:45 pm

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  Another example:

  http://brodelaire.tumblr.com/post/133878371616

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  timethief · Member · Nov 24, 2015 at 7:46 pm

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  We provide support only for wordpress.COM hosted blogs.
  Tumblr provides support for blogs they host.

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  jgranatowski · Member · Nov 24, 2015 at 7:48 pm

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  I’m having an issue with my WORDPRESS.COM blog. Not my tumblr, those links are to examples of what I’m seeing.

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  timethief · Member · Nov 24, 2015 at 7:49 pm

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  Aha! Sorry about that misunderstanding.

  You need to do a Browser Connectivity Check
  In order to help you Staff need to know your specific computing environment details. Please work through what follows and report back.
  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
  2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
  3. If you are running one of the browsers and versions listed at http://browsehappy.com/
  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm
  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654
  (c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/
  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
  4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
  5. Try using another browser.
  6. If you are not successful please provide this info:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
  (c) Exactly what you experience including exactly what any error reports you receive state.
  (d) Screenshots can be helpful. You can use http://snag.gy/ to share screenshots and link to them here. If you use the WordPress.com guide for screenshots http://en.support.wordpress.com/make-a-screenshot/ you can and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.

  Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  jgranatowski · Member · Nov 25, 2015 at 6:24 pm

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  Tried all of this and no luck. Tried Firefox, Safari, and Chrome and no luck.

  I’m on a Macbook Pro running OS X Yosemite version 10.10.5, connecting via my at-home wireless network which is WPA2. This connection loads wordpress fine on my up-to-date iPhone 6.

  Here’s what my Reader tab looks like: http://brodelaire.tumblr.com/post/133940124466

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  timethief · Member · Nov 25, 2015 at 6:26 pm

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  Thanks for that information for Staff. I tagged this thread with modlook for Staff help. Please be patient while waiting.

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  chrisrudzki · Member · Nov 27, 2015 at 9:55 pm

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  @jgranatowski: Can you try using a different computer on a different network? I just want to rule out any isp/computer dependent issues.