Nothing seems to work on my website. Very frustrating
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Hello there! I am consistently having issues with my website. One day there are strange errors on my site, issues with my theme that displays error codes that people tell me about [so embarrassing], my posts won’t update, load or publish, a simple picture constantly fails to load on my posts, etc. It is beginning to drive me nuts and extremely discourage on even using WordPress since nothing seems to work seamlessly. I follow instructions regarding installing / activating / deactivating plugins, changing my theme, etc and nothing seems to work. Please help! Not sure why I pay an expensive fee for this website if nothing works properly. All I seem to get are error messages.
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.
WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.
That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.
If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/
You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/
If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.
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Hello! Thank you for your reply. I think I will proceed with migrating my site to WordPress.com as suggested.
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We’re glad to hear it! Have you decided whether you’re migrating just the content, or your theme and plugins too? We have an article here that goes over the different options, and we’d be happy to answer any questions you have:
No matter where your site is now, you can move it to WordPress.com. This page will help you find the steps to take to migrate a site to WordPress.com. If you know what kind of site you’d like to import, click the menu option to the right to jump to that section. Self-Hosted WordPress.org Site If you have a site with another WordPress host, or a local development/staging site, you can moveWe also have a service that can create a site for you if you prefer. More details here. Let us know how we can help!
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