Nothings working

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  candysgirl60 · Member · Feb 1, 2022 at 8:07 am

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  I have attempted to log into to make updates and it seems nothing is working. Who can I speak with?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staartmees · Member · Feb 1, 2022 at 8:16 am

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  What site are you trying to log in to because your wordpress.com account candysgirl60 doens’t have a site running on the wordpress.com platform. I see you do have a site hosted elsewhere.

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  candysgirl60 · Member · Feb 1, 2022 at 9:39 am

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  I have wordprocess and I also use woocommerce for my site I’m trying to figure out where I’m going wrong I’ve reset passwords several times I’m not understanding

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  kokkieh · Staff · Feb 2, 2022 at 6:01 am

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  Hi there,

  Right now you’re posting in the support forums for the hosting provider, WordPress.com. Your site at http://cltrawsoapco.com/ is connected to your account with us via the Jetpack plugin, but it’s using the open source version of WordPress, which you have hosted at Namecheap.com.

  For help with the version of WordPress you’re using, you can ask the WordPress.org community who makes that software in their forums at https://wordpress.org/support/forums/

  For help accessing the admin user account on your site, it’s best to contact support at Namecheap directly.