notification history under bell randomly deletes itself

  • Unknown's avatar
    stevewsimpson · Member ·

    As above, all notifications of comments, likes, follows etc. just disappear. Then new ones come in and it builds up again until the next random disappearance.

    I have notified support, just wondering whether anybody else has this issue? It started a few weeks ago.

    Thank you

    Inconstant Light

    PS: It’s kind of a nuisance :-P

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I see that you have already and open support ticket with us. It’s best to follow up there and keep all the communication in one place.

  • Unknown's avatar
    stevewsimpson · Member ·

    Thanks. Yes, as I mentioned support are aware. The idea was to find out if any other users had this problem and the staff agreed. I have an idea about what might be happening and a possible solution, and if I am correct I will also post here for other users.

  • Unknown's avatar
    stevewsimpson · Member ·

    I now have a work-around for this issue.

    On my site a particular spam attack comes in at about 200 per day, and often several very close together.

    I was using a filter on some words to move this spam directly from the spam folder to trash, to allow me to check through the spam folder for incorrectly classified messages. I have removed that filter, and now, for some time, the notifications have stopped disappearing. I think it is very likely the filter was causing the issue.

    This work-around is fine for me, occasional missed comments don’t matter compared to losing notification history. However, I know the attack is not just my site, and I wonder what effects the attack might be having in general.

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