notifications not received by my followers

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  opalie · Member · Nov 5, 2020 at 6:59 am

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  Hi,

  I wrote and published my last post a few days ago and none of my followers have received a notification by email as usual.

  I asked some of them to check out in their spam box, but they confirm nothing received.

  This never happened before.

  I have’nt changed anything.

  Please can you help ?

  Thanks a lot in advance.

  Martine

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Nov 5, 2020 at 11:06 am

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  Hi Martine,

  Can you share the emails of a few of your subscribers that didn’t receive emails? Add each email address on its own line, and it will be hidden so only staff can see it.

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  opalie · Member · Nov 5, 2020 at 4:17 pm

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  Hi Kokkieh, thank you for your response.
  Here are a few of my subscribers that didn’t receive emails :

  (email visible only to moderators and staff)
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)

  Some of these people have their own blog, some have only subscribe with their email.

  Many thanks for your help.

  Martine

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  staff-blorbo · Staff · Nov 5, 2020 at 7:31 pm

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  All of these accounts were last sent an email from your site on October 25.

  Perhaps it went to their spam folder?

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  opalie · Member · Nov 5, 2020 at 7:47 pm

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  Hi,

  Yes, their all received my post published on october 25.
  But nobody received my latest post published on november 2.
  And nothing in their spam folder
  As I said, this never happened so far

  rgds

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  supernovia · Staff · Nov 5, 2020 at 9:07 pm

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  Thank you Martine. We’ll need to dig into this with our developers and systems people, and will let you know when we have more details.

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  opalie · Member · Nov 7, 2020 at 2:00 pm

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  Thank you so much for trying to help me :)