number of followers displayed is not accurate

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  tweegirl · Member · Mar 16, 2014 at 12:15 pm

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  Hi, I have been noticing for at least a week now that the number of followers displayed on my blog is not accurate, and does not appear to be updating. The number of blog followers is correct, but the number of followers from my twitter and facebook accounts are displayed as much lower than the actual current number. I have tried clearing my cache and cookies, but that didn’t work. Any help would be appreciated! Thanks!

  The blog I need help with is: (visible only to logged in users)

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  shawnajroberts · Member · Mar 18, 2014 at 7:12 pm

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  Hi there!

  It looks like your Twitter and Facebook accounts have been disconnected from your WordPress.com blog. Since these connections aren’t active, your Twitter and Facebook follower counts will not be updated.

  You can reconnect your accounts through Settings > Sharing. You can read more about our Publicize features here:

  http://en.support.wordpress.com/publicize/

  Let me know if that doesn’t update your follower counts and I’ll look into it!

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  tweegirl · Member · Mar 26, 2014 at 1:45 pm

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  Yes, this fixed the problem, thanks very much!

  I wasn’t sure it would work, since my blog posts were still being shared via facebook and twitter, but disconnecting and reconnecting the accounts solved the problem, so thanks! :)

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  shawnajroberts · Member · Mar 26, 2014 at 8:11 pm

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  Great! Let me know if I can help with anything else!