Number of Followers Do Not Automatically Update

melaniedawnn · Member · Mar 11, 2016 at 8:02 pm
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Hello,

I have noticed that the number of followers (i.e. from Twitter and Facebook) does not automatically update. I did the disconnect/reconnect steps a number of times as well as clearing cache. Nothing seems to work. Please advise on how to resolve.

Thank you

The blog I need help with is: (visible only to logged in users)
justjennifer · Member · Mar 11, 2016 at 8:07 pm
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Those numbers update when you publish a new post, .
timethief · Member · Mar 11, 2016 at 8:07 pm
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The information is cached and will take time ie. hours to update after re connection. How long have you waited?
timethief · Member · Mar 11, 2016 at 8:07 pm
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@justjennifer
Thanks for that. :)
melaniedawnn · Member · Mar 14, 2016 at 5:45 am
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It’s been more than a week and at least two posts so I don’t think that’s it. I’m having to disconnect and reconnect to get it to update. There must be a fix for this somehow.
justjennifer · Member · Mar 14, 2016 at 11:01 am
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Hi melaniedawnn- I looked at your site and the last post I could find was from March 9th http://melanievlogan.com/2016/03/ which was two days prior to your post in the forum. I don’t see any new posts since then. Please correct me if I’m wrong. If you are speaking of a different site, please give us the URL.

It is my understanding that the social media followers stats only update once you’ve published a new post on your site and, of course, you’ve connected your site to that social media site via Publicize.

Regardless, sorry you are still having this issue. I’ve tagged this for Staff attention. Please be patient while waiting for their reply.
melaniedawnn · Member · Mar 14, 2016 at 2:32 pm
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My recent post just went through this morning, however the followers did not update.
staff-doublebassd · Staff · Mar 15, 2016 at 5:02 am
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Hey there,

I did some testing and disconnected and reconnected my social media followers and they updated just fine. Facebook had an issue earlier with publicize that was just fixed earlier today. I would try again and see if the amount of followers that you have will now be reflected under your account.

Keep me updated. Thanks!
melaniedawnn · Member · Mar 15, 2016 at 5:10 am
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I’ll monitor it over the next few days, but the problem also affects Twitter.
staff-doublebassd · Staff · Mar 15, 2016 at 5:26 am
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No problem. Keep me updated for sure. Although I had no issues, you haven’t been the only one to report having trouble.

Thanks!
melaniedawnn · Member · Mar 16, 2016 at 6:36 am
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The followers automatically updated a few minutes ago. I logged in to schedule a post and when I logged out I noticed the followers increased. Not sure the rhyme or reason behind it, but will monitor to make sure it keeps updating.
staff-doublebassd · Staff · Mar 16, 2016 at 12:48 pm
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Sounds good. Let me know if anything changes.

Thanks!
justjennifer · Member · Mar 17, 2016 at 6:50 pm
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staff-doublebassd – is it then no longer the case that social media follower stats update when a new site is published?

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