Number of Followers Do Not Automatically Update
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Hello,
I have noticed that the number of followers (i.e. from Twitter and Facebook) does not automatically update. I did the disconnect/reconnect steps a number of times as well as clearing cache. Nothing seems to work. Please advise on how to resolve.
Thank you
The blog I need help with is: (visible only to logged in users)
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The information is cached and will take time ie. hours to update after re connection. How long have you waited?
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It’s been more than a week and at least two posts so I don’t think that’s it. I’m having to disconnect and reconnect to get it to update. There must be a fix for this somehow.
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Hi melaniedawnn- I looked at your site and the last post I could find was from March 9th http://melanievlogan.com/2016/03/ which was two days prior to your post in the forum. I don’t see any new posts since then. Please correct me if I’m wrong. If you are speaking of a different site, please give us the URL.
It is my understanding that the social media followers stats only update once you’ve published a new post on your site and, of course, you’ve connected your site to that social media site via Publicize.
Regardless, sorry you are still having this issue. I’ve tagged this for Staff attention. Please be patient while waiting for their reply.
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Hey there,
I did some testing and disconnected and reconnected my social media followers and they updated just fine. Facebook had an issue earlier with publicize that was just fixed earlier today. I would try again and see if the amount of followers that you have will now be reflected under your account.
Keep me updated. Thanks!
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No problem. Keep me updated for sure. Although I had no issues, you haven’t been the only one to report having trouble.
Thanks!
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The followers automatically updated a few minutes ago. I logged in to schedule a post and when I logged out I noticed the followers increased. Not sure the rhyme or reason behind it, but will monitor to make sure it keeps updating.
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staff-doublebassd – is it then no longer the case that social media follower stats update when a new site is published?
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