Numbers on the social sharing buttons are different to the WP stats

• 

  blogriafinancial · Member · Nov 23, 2015 at 3:58 pm

  • Copy link
  • Add topic to favorites

  Hello, I am having some challenges with the WordPress site stats and I would like some clarification.

  For example, this post: Ria expands to Malaysia and Middle East with acquisition of Malaysian-based Money Transfer Provider IME http://riafinancialblog.com/2015/06/23/ria-expands-to-malaysia-and-middle-east-with-acquisition-of-ime/

  has, according to my WordPress stats, this amount of shares:

  LinkedIn 30
  Facebook 7
  Twitter 5
  Email 3
  Google 1

  But if you go to the post, at the bottom it says:

  LinkedIn 479
  Facebook 437
  Twitter 11
  Google+ 0

  Can you please explain the difference and/or what the numbers are counting? I am thinking it’s total likes or interactions from LinkedIn etc, but I am not clear.

  I couldn’t find a satisfactory answer elsewhere so I hope someone can help!

  Thanks,
  Sian

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Nov 24, 2015 at 11:26 pm

  • Copy link

  The social networking icons display only the share count of the number of rimes the icon was clicked on your blog post. WordPress.com does not have access to the numbers of share that were made anywhere else such as on the social networking sites themselves.

  If my response does not full address your issue please type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  blogriafinancial · Member · Nov 25, 2015 at 3:52 pm

  • Copy link

  Hi, thank you for replying. It didn’t answer my question, but I have added the tag! Thank you!

  The WordPress Stats are extremely different to what is displayed on the social sharing buttons at the bottom of the post, so I would like to know what exactly is being counted.

• 

  staff-ozmodiar · Staff · Nov 25, 2015 at 5:58 pm

  • Copy link

  has, according to my WordPress stats, this amount of shares:

  LinkedIn 30
  Facebook 7
  Twitter 5
  Email 3
  Google 1

  Can you grab a screenshot of where you are seeing this? Please include the browser address bar.

  Here are some screenshot instructions if you are not familiar with the process:

  Take a Screenshot

  I find http://snag.gy/ to be very useful for sharing screenshots. You can also upload the screenshot to your site’s media library. I will be able to see it there.

• 

  blogriafinancial · Member · Nov 26, 2015 at 2:28 pm

  • Copy link

  Hello! Thank you for your reply. Yes, sure… here is the link to the screenshot with the WordPress shares (backend) http://snag.gy/lpGXR.jpg

  I accessed this page from this link:
  https://wordpress.com/my-stats/?blog_shares

  You will see from the front end shares the numbers are different http://snag.gy/r1SEz.jpg

  Thanks for suggesting snag.gy!

  Sian

  We are in the process of a web migration so I don’t want to load it to the site’s media library.

• 

  staff-ozmodiar · Staff · Nov 27, 2015 at 5:57 pm

  • Copy link

  So, the numbers from our stats are the times that someone has shared the page FROM your WordPress.com blog. The numbers presented by the sharing buttons are the number of times that the social media network has seen that page get shared by any method. We are counting shares that comes from us, they are counting shares that have come from anywhere.

  Does that make sense?