Obsolete email cannot login cannot reset

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  kene18e4397ccff · Member · May 4, 2023 at 1:48 pm

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  Hi, my client has a static website membury.wordpress.com which I set up and look after. I only access it once a year to update rates. Now I am getting the account blocked and cannot login. The email associated with the site ((email visible only to moderators and staff)) has been obsolete for several years so I cannot login to reset the password.

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · May 4, 2023 at 5:58 pm

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  Hi there,

  We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.

  With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery

  This will send all the info you have to our account recovery team, and from there they will contact you directly to assist you in regaining access to the account that owns the site you are trying to access.

  Thanks!