Obtaining account ownership
-
The person we hired to create and run our website has passed away and do not provide us any of the credentials.
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
I’m sorry to hear that! Could you send a link to the site you’re trying to access?
If the site is hosted here on our servers this may help:
You may also be able to log out and log back in with the email address that gets notifications and whatnot.
Or, for your own copy of WordPress with a different host, ask your host for help with this:
https://wordpress.org/support/article/resetting-your-password/ -
I know it is hosted on google cloud. I don’t know the email that was used to set up the word press account nor can I access the email If I did know it as the person who set it up has since passed away.
Really would love some way to connect with a Word Press Support agent to save my company website
-
Hello, Unfortunately, I hired a friend and business colleague to set up and run my company website. Through the process, they handled everything and did not pass along the login information even though I had asked for it once.
Now, in complete shock and sorrow, this person has suddenly passed away from a heart attack.
I will provide all the information I know with the hopes we can recover my company website.
Company website: www. Emp loyee Launc h.com
-
Hi,
What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.
-
Hi,
It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
-
I’d encourage you to reach out to your website’s host and explain the situation to them. They likely have procedures in place for this sort of thing. For example, here is our process if a WordPress.com site owner passes away:
-
- The topic ‘Obtaining account ownership’ is closed to new replies.
WordPress.com Forums 