Obtaining different site

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  equestrianinchorserescue · Member · Dec 9, 2021 at 8:00 pm

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  I need assistance accessing our other website. This is our older one.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Dec 9, 2021 at 8:24 pm

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  What is the URL of the site you’re trying to access?

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  equestrianinchorserescue · Member · Dec 10, 2021 at 12:05 am

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  http://Www.equestrianinc.org

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  staff-blorbo · Staff · Dec 10, 2021 at 12:17 am

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.

  So, you’ll log in to it through http://equestrianinc.org/wp-login.php and not through us.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, if you’d like to manage your WordPress.org site through WordPress.com, that is one of the features of the Jetpack plugin: https://jetpack.com/support/getting-started-with-jetpack/

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  equestrianinchorserescue · Member · Dec 10, 2021 at 2:07 am

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  That does help, now how can I get my password changed? When I go to click “forget password,” the screen goes blank and the error message at the top of the website is still present. It says

  “Notice: Trying to access array offset on value of type bool in /home/customer/www/equestrianinc.org/public_html/wp-content/themes/Divi/includes/builder/functions.php on line 2494

  Deprecated: Function get_magic_quotes_gpc() is deprecated in /home/customer/www/equestrianinc.org/public_html/wp-includes/formatting.php on line 4768

  Notice: Trying to access array offset on value of type bool in /home/customer/www/equestrianinc.org/public_html/wp-content/plugins/wp-super-cache/wp-cache.php on line 3696

  Deprecated: Function get_magic_quotes_gpc() is deprecated in /home/customer/www/equestrianinc.org/public_html/wp-includes/formatting.php on line 2675

  Deprecated: Function get_magic_quotes_gpc() is deprecated in /home/customer/www/equestrianinc.org/public_html/wp-includes/formatting.php on line 4768

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  kokkieh · Staff · Dec 10, 2021 at 5:27 am

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  Hi there,

  Those errors indicate a conflict on your site, possibly more than one given it mentions both the Divi theme and the WP Super Cache plugin. So you’ll likely need to disable those directly in the database or alternatively delete the theme/plugin folders from your server. Access to both the database and the server is controlled by your hosting provider, so best to contact their support for more help with this.

  You can also manually set a new password for your admin account directly in the database, as explained here:

  https://wordpress.org/support/article/resetting-your-password/

  Though your hosting provider might also be able to do that for you.