Ocban.com, Coming soon page even after publishing the site

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  alenahr · Member · Mar 29, 2017 at 3:05 pm

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  Hi, I have recently finished and published ocban.com site. I used Spacious Theme and I am using HostGator hosting service. Our webpage is even after two days still in ‘Coming soon’ mode. I have deleted MOJO Marketplace and installed and uninstalled W3 Total Cache Plugin. I have also cleared my browser cache data but still none of these changes seems to be reflected. I found some information about clearing wordpress site cache but HostGator does not offer this option in their cpanel. Could you please help me to solve this problem?

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  timethief · Member · Mar 29, 2017 at 11:30 pm

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  ocban.com is hosted by CyrusOne, not by wordpress.COM
  Name Servers:
  ns8290.hostgator.com
  ns8289.hostgator.com

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Support for your site is at http://wordpress.ORG/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.