Occasional Error

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  jshuplutonictechnologycom · Member · May 14, 2022 at 7:23 pm

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  Sometimes I get the error.

  There has been a critical error on this website. Learn more about troubleshooting WordPress.

  Unclear how to fix it. No information is provided and it doesn’t happen all the time.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  supernovia · Staff · May 15, 2022 at 2:01 am

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  Hi! These forums are for the sites hosted here. Can you send a link to the site so we can take a look?

  If it isn’t hosted here with us, here are some tips that may help anyway:

  – You should have an email with more details. If you don’t see that, can you contact your host? They can also help you check error logs and, if you have one, restore a recent backup. Note there are other backup services too; if you’re using something like Jetpack Backup you could restore through that instead.

  – If this happened with a recent theme or plugin update or install, your host can help you remove just that one plugin or theme through their interface if needed.

  – This guide can help, too: https://wordpress.org/support/article/common-wordpress-errors/

  Going forward, here are a few tips on finding help with your WordPress installation: https://wordpress.com/support/help-support-options/#word-press-org-support

  And here’s the difference between our hosting services and the free software: https://get.wp.com

  Hoping this helps!

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  jshuplutonictechnologycom · Member · May 15, 2022 at 3:12 pm

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  Hi the site is https://plutonic.co/

  I am using wordpress.

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  staff-totoro · Staff · May 15, 2022 at 7:34 pm

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  Hi there,

  We can’t help directly because we don’t host plutonic.co on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

  Instead your host (GoDaddy) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  A word about critical errors: These are typically caused by a plugin conflict. We do not offer plugins on our free WordPress.com sites (which we support in this forum), but the folks in the open-source forums are more familiar with these kinds of issues and are in the best position to help you troubleshoot that error message.

  Hope this helps point you in the right direction!