ODBC driver installation

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  gsmmzl · Member · May 3, 2023 at 4:51 pm

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  Hello,

  We have installed the wpDataTables plugin.

  This plugin use an ODBC connetion to read / write data from WP to an external PostpreSQL database.

  The problem is how to install the ODBC driver on a WordPress.com account if I have not access to wp-config files or other internal server resource.

  Any idea ?

  Thank You

• 

  staff-totoro · Staff · May 3, 2023 at 9:38 pm

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  Hi there,

  I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?

  I can confirm that innovacheck.it is registered at WordPress.com but is under a different account and not your @gsmmzl login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you are connected to the correct account we are happy to help you with managing your account. Thanks!