OH MY GOODNESS HOW CAN I TALK TO SOMEONE REGARDING DOMAIN BILLING?

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  jillsthaxton · Member · Sep 11, 2015 at 8:32 pm

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  I tried to renew my domain name today (it expired a year ago) and *thought* that I paid for a renewal. However, it showed that my domain is still expired. So, I paid again, thinking I could somehow cancel the first transaction. Now, my site shows that I have 2 domains that are expired. For goodness sakes, I need to talk to a real person.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 11, 2015 at 8:49 pm

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  Hi there,
  Please type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  jillsthaxton · Member · Sep 11, 2015 at 10:10 pm

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  Thank you Timethief.

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  staff-doublebassd · Staff · Sep 11, 2015 at 10:32 pm

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  Hey there Jill,

  I apologize for all the confusion concerning renewing your custom domain.

  I will e-mail you to see if we can get everything sorted out for you.

  Thanks!

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  jillsthaxton · Member · Sep 11, 2015 at 10:40 pm

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  The lovely Brian Hall helped me out. Thank you so much!

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  staff-doublebassd · Staff · Sep 11, 2015 at 10:54 pm

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  Perfect. Glad to hear it!