Old account not accessible

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  temporaryaccount1111 · Member · Dec 15, 2016 at 2:07 am

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  Hi there,
  my account (email visible only to moderators and staff) is not accessible at all. The reason is that I switched my iPhone and phone number. While I remembered to change the phone number in most services like Google and Twitter, I forgot about WordPress, and now I cannot access it. I cannot find any backup codes but I can provide an old receipt using the account.
  Thank you.

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  staff-zinnia · Staff · Dec 15, 2016 at 3:30 pm

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  Howdy –

  Please submit this Account Recovery Form and we will follow up via email about the account access.

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  temporaryaccount1111 · Member · Dec 16, 2016 at 2:01 pm

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  Thank you lizkarkoshi,
  unfortunately, this form doesn’t work for me as there is some missing information or it’s not recognizing my input.

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  staff-zinnia · Staff · Dec 16, 2016 at 5:56 pm

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  Are you using the transaction ID from the receipt?

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  temporaryaccount1111 · Member · Dec 18, 2016 at 2:17 pm

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  Yes, but it still doesn’t work.

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  staff-zinnia · Staff · Dec 19, 2016 at 4:28 pm

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  Hmm. I’ve sent you an email. Please reply to that email (do not post it here) with the transaction ID so that I can look it up from our side of things.