Old instance, need data our backup failed

  • Unknown's avatar
    duncan133ec6181b · Member ·

    We stopped subs a few months ago.
    We left a lot of data not backed up, agency made mistake.
    Please can you help me recover it?

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

  • Unknown's avatar
    leaderofpack · Member ·

    Hi,

    Not the answer though. 

    We hosted with you til may 2022.

    I cancelled subs a couple months back. 

    It’s the old DB I need. 

    I can access the live one. 

    But it started in may 2022. 

    Dad lost is before that. 

    When it was with WP directly. 

    Is there a backup of my old DB with you? 

    D

  • staff-95percentghost · Staff ·

    Hi,

    Generally we maintain backups for a short time following the end of a Business plan – typically if you resubscribe to reactivate the site and its backups within 30 days you can retrieve the data.

    We have some general information about that in our Backups guide too, for reference.

    If it’s within that timeframe then it should be possible to retrieve a backup by following the process in the guide!

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