Old Site Charge

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  petsnowblog · Member · Jun 28, 2021 at 6:57 pm

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  Hello there. My PayPal account was billed $66 and I have not used this site for over 5 years. Can you please shut it down and refund my money to PayPal?

  The site I need help with is masterdowserclearing.wordpress.com.

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  helper-heroponriki · Member · Jun 28, 2021 at 8:48 pm

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  Your Personal Plan for masterdowserclearing.com was renewed on 2021-06-27 since auto-renew was enabled on the plan.

  Typically, you can cancel and refund these via https://wordpress.com/me/purchases in accordance with our refund policy https://wordpress.com/support/manage-purchases/#refund-policy

  However, instead you initiated a chargeback dispute with PayPal: https://wordpress.com/support/payment/chargebacks/

  We can still issue a refund for this, but not while the chargeback dispute is active. Once you have canceled that dispute with PayPal, we’ll be happy to issue a refund. Since your renewal included a domain registration, you need to cancel that in the next 24 hours.

  Let us know if you have any questions.