Old site confused with a new site

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  gloglo44 · Member · Jul 26, 2023 at 4:17 am

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  I own THE WORDPRESS DOMAIN glorysdavis. I have owned and paid for it since 2017. However, when I try to logon to the deskboard. I am sent to a new site. I do not wish to create a new site. I JUST WANT TO RECLAIM THE SITE I PAID FOR AND POST TO IT. I HAVE NEVER STOP PAYING FOR THE SITE OR THE DOMAIN SINCE 2017.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  gloglo44 · Member · Jul 26, 2023 at 4:47 am

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  The new blog is gloglo44.wordpress.com. The site I need help on is glorysdavis.com.

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  staff-totoro · Staff · Jul 27, 2023 at 12:42 am

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  Hi there,

  I do not see any upgrades under your @gloglo44 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?
  I can confirm that glorysdavis.com is registered at WordPress.com but is under a different account and not your @gloglo44 login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you are connected to the correct account we are happy to help you with managing your site. Thanks!