Old theme still showing on phones and other web browsers even after clearing cache!!!
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Hi, so i installed a new theme and a new template. when i see it on my phone its shows the newer version which i installed but when i select ‘desktop view’ in phone it still shows the old them , i tried different browsers/clearing cache/reseting the wordpress n all that. but the issue still exist, also i cleared my microsoft’s edge browser cache and opened the website in it , it still showing the old theme.. please help its been two days i am struggling please help how to fix it ?
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Hi there – Could you pass us the URL of the site you’re experiencing the issue with? Thanks!
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Thanks for providing that! The site you’re working on is not hosted with WordPress.com. I believe you’re using open-source WordPress software (from WordPress.org), along with what looks like the Astra theme, but hosting your site elsewhere.
You’ve reached the forums for WordPress.com support. This means our support tools aren’t designed to directly support your needs. We’ll need to direct you to the WordPress community support forums (at WordPress.org) where you can get more relevant help. https://wordpress.org/support/forum/how-to-and-troubleshooting/
WordPress.com and WordPress.org are a bit different. Read more about that here: https://wordpress.com/support/com-vs-org/
What you will want to do now is refer to your theme’s setup documentation, which I was able to find here: https://wpastra.com/docs/
If you are not able to find the solution there, reach out directly to the support team for the theme to see if they can help: https://wpastra.com/support/
We hope you find the solution you need soon. Good luck. :)
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