Old thumbnail photo remains despite change of banner photo

imaginariumanna · Member · Jul 19, 2015 at 8:23 pm
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Hi,

When I am posting a link to my page, an old photo shows up in the thumbnail. I have tried over a week to change this to no avail.

http://theimaginarium.science/

Can someone help me? Where so I change this?
Anna Zakrisson
musicdoc1 · Member · Jul 19, 2015 at 10:35 pm
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Hi,
Which thumbnail image are you referring to? Is the image you are referring to on this page: http://theimaginarium.science/about-dr-anna/, for example?
musicdoc1 · Member · Jul 19, 2015 at 10:37 pm
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Is it a featured image?

When I am posting a link to my page…

What do you mean by “posting a link” to a page?
imaginariumanna · Member · Jul 20, 2015 at 11:47 am
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Hi and thank you so much for getting back to me so quickly!

No, this is not the image I mean. This is the image I want for my page (the clockwork) as a featured image (yes, I mean “featured image”). I also meant “posting a link OF my page” and not “TO”. Sorry.

When I try to post a link of my page to FB I get an old photo as a featured image. I would like to change this. The blog posts are fine, then the featured images that I have chosen display nicely.

I will have a look at the info you sent. Many thanks!

Sincerely
Anna Zakrisson
imaginariumanna · Member · Jul 20, 2015 at 11:51 am
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Hi again,

The featured image for my blog is set to the clockwork image. Still, this other image (me) turns up when I post the link to my page. I am using the Swell Theme.

Everything seems to be set the way it should be (according to the information page on featured images you sent me). Do you know what could be wrong? I am utterly lost.

Once again, many thanks for your time.
Anna
musicdoc1 · Member · Jul 20, 2015 at 4:54 pm
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Hi,
I think there’s a quick and easy fix for this, a common issue that has come up frequently in the forums, but I don’t have any relevant topics bookmarked. I’ll tag the topic for staff attention.
staff-ozmodiar · Staff · Jul 21, 2015 at 3:49 am
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Can you give me a specific post to look at as an example?
staff-ozmodiar · Staff · Jul 21, 2015 at 3:51 am
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When I try to post a link of my page to FB I get an old photo as a featured image.

You might try running your site through the FB debugger:

https://developers.facebook.com/tools/debug/

That often helps.
musicdoc1 · Member · Jul 21, 2015 at 4:02 am
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@ imaginariumanna,

The featured image for my blog is set to the clockwork image.

Featured image or site logo?
imaginariumanna · Member · Jul 21, 2015 at 7:06 am
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I want this image to also be the featured image for my entire page (not the logo – that all works fine):
http://theimaginarium.science/about-dr-anna/ (the cogs)

However, irrespective of which social media platform I use (Twitter, Facebook, Google+) when I post the link of my page, I get an old image. I want the main banner background image (the cogs-image) to be used as a thumbnail for my page and not this old one showing a picture of me: http://theimaginarium.science/

I ran it through the FB debugger and recieved this information:

Extraneous Property Objects of this type do not allow properties named ‘article:publisher’.

Parser Mismatched Metadata The parser’s result for this metadata did not match the input metadata. Likely, this was caused by the data being ordered in an unexpected way, multiple values being given for a property only expecting a single value, or property values for a given property being mismatched. Here are the input properties that were not seen in the parsed result: ‘article:publisher’

What to do with this information?

Once again, many thanks for taking your time.
/Anna
imaginariumanna · Member · Jul 21, 2015 at 9:11 am
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in my previous post I wrote “cogs” instead of “clockwork”. They refer to the same image.
musicdoc1 · Member · Jul 21, 2015 at 2:05 pm
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I want this image to also be the featured image for my entire page (not the logo – that all works fine):
http://theimaginarium.science/about-dr-anna/ (the cogs)

However, irrespective of which social media platform I use (Twitter, Facebook, Google+) when I post the link of my page, I get an old image. I want the main banner background image (the cogs-image) to be used as a thumbnail for my page and not this old one showing a picture of me: http://theimaginarium.science/

When you provide links to pages which each contain more than an image, and refer to the pages as images, confusion results. Both of the links in the above quote contain a header cropped from the same image, http://theimaginarium.science/wp-content/uploads/2015/07/SteamPunkHeartClockGears-1.jpg, though the image is more cropped in the “About Dr. Anna” page.

…and not this old one showing a picture of me: http://theimaginarium.science/

I don’t find a picture of a person on this page, the homepage, certainly not in the header.
musicdoc1 · Member · Jul 21, 2015 at 2:07 pm
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I ran it through the FB debugger and recieved this information:
.
.
What to do with this information?

Perhaps rootjosh can answer this question.
timethief · Member · Jul 21, 2015 at 2:47 pm
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http://theimaginarium.science/ is not hosted by WordPress.COM

theimaginarium.science is hosted by Strato Rechenzentrum, Berlin
WHOIS: Click Here
IP Address: 81.169.145.66
Name Servers:
shades13.rzone.de
docks04.rzone.de

We provide support here only for WordPress.COM hosted blogs.
We do not provide support for WordPress.ORG software installs.

As that site is not hosted here at WordPress.COM, our support docs are not relevant, and you are posting to the wrong support forum.

WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
timethief · Member · Jul 21, 2015 at 2:49 pm
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Also note that Jetpack is a plugin for WordPress.ORG software installs to provide parity with blogs hosted here by wordpress.COM. Some JetPack solutions are here http://jetpack.me/support/
Others are in the JetPack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if you can’t find help at either one then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
staff-ozmodiar · Staff · Jul 21, 2015 at 5:44 pm
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@Timethief

Good catch. Totally missed that it was not a .com site.

@imaginariumanna

I’m sorry to hear that you are having trouble. However, http://theimaginarium.science/ is a self-hosted WordPress.org blog, which we really can’t help with.

To clear up any confusion, WordPress.com and WordPress.org are two different entities: http://support.wordpress.com/com-vs-org/

WordPress.org has complete documentation and support sites for self-hosted/installed versions of WordPress.org at http://codex.wordpress.org/ and http://wordpress.org/support/
timethief · Member · Jul 21, 2015 at 8:19 pm
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staff-ozmodiar
We have all made this mistake many times. You’re welcome. :)
imaginariumanna · Member · Jul 21, 2015 at 8:37 pm
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I am really sorry! I was not aware of the differences between the help fora.

Thank you for pointing me in the right direction!

/Anna
staff-ozmodiar · Staff · Jul 22, 2015 at 8:35 pm
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No worries! Hope you get it sorted out.

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