old website and blog

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  cindyhrsat · Member · Apr 13, 2016 at 8:10 pm

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  We moved our website http://www.chaletcosmetics.com to shopify but we would still like to use our WordPress account for the blog. When I logged into WordPress I can’t find the blog posts that we created. Do we have to set everything up again or can we still access our blog through WordPress?

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  timethief · Member · Apr 13, 2016 at 8:59 pm

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  What is the URL of the .wordpress.com site please?

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  cindyhrsat · Member · Apr 13, 2016 at 9:04 pm

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  Our website is http://www.chaletcosmetics.com

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  timethief · Member · Apr 15, 2016 at 6:53 pm

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  That site is not hosted here. You are posting to the wrong support forum.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support for sites linked to wordpress.COM accounts with the Jetpack plugin http://jetpack.me. Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built into WordPress.COM blogs. A wordpress.COM account is required to run the Jetpack plugin, but we do not provide Jetpack support on these wordpress.COM support forums. Please direct Jetpack issues to where they can get Jetpack support.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you could be referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/