OMG. My website is closed ?
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Hello!
I had the option of automatic renewal for 1 year opted in my account. However, my credit card, which I sometimes use to pay online, and which is attached to PayPal, did not have any money at the time of the renewal.
After receiving a notification from WordPress, I contacted the WordPress agent to talk about the problem, and the agent offered the option to pay manually or wait until the money was debited as options.
I top up the amount required for payment on my credit card, and waited several days. As a result, the money was not withdrawn, and I made the payment manually. Then I saw at Whois that my domain and hosting were renewed not for 1 year, but for 2 years until 2024.
I have just got from PayPal information via email ‘Your response is required’ where i probably wrongly choose the option “’Unauthorized transaction – bank reversal’ and explained them all the reason in the letter. Case Status was: Awaiting seller’s response”. I immediately closed the dispute with PayPalMy website still does not work despite the fact that I paid for the update. Now I see at WordPress account that I have charged twice (like for 2 years).
Tell me how to resolve this misunderstanding. I want my website to work.
Thank you very much.
Happy New Year!WP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to moderators and staff)
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Please share the address of the website you need help with so we can make sure you are getting the correct support. Thanks.
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To 2020testjj
Thank You very much for Your reply. I also wrote in WordPress billing support. This is the first time I come across a similar situation and do not know at all what to do in such a case.
My website: gulanmusic.studio
Wp: gulanmusic.wordpress.comMany thanks.
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Hi there, I see that this thread has been marked for Staff attention and assistance. Staff may recommend you continue your follow up directly with the billing team, but please be patient for them to reply here. Thanks.
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Dear justjennifer!
Thanks so much for your help. To be honest, I was a little shocked when I found that my website was closed until the reasons were clarified. Yes, of course, I will wait for help from the Staff to fix this problem.
Have a nice day!
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Hello aleone89!
Thank you very much for your answer. After my website was closed, I sent an email to billing support. Then I sent another more detailed letter there with a description of the problem. I was not completely sure that these emails would be delivered, so I also sent one or two emails through a special form in my WordPress account. Sorry if I did something wrong, I just ask you to understand my situation – I tried to fulfill all payment obligations (and I did it), but then I got such a “New Year’s surprise” associated with the closure of the website.
I haven’t received any emails from the WordPress support service since yesterday, nor did I find any emails in my spam folder. I really hope to resolve this misunderstanding.
Have a great day!
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Hi there,
Thanks for confirming, I can see the messages you left with billing support as well. That team is not usually able to respond over the weekend (especially being a holiday weekend) but I can assure you they will see them and respond as soon as they are able.
Thanks for your patience!
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Dear jerrysarcastic!
Thank you so much for your answer and help. Yes, I am looking forward to a response from billing support. Hope to get a response from them as soon as the weekend/holiday is over.
Best wishes for you!
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