Once problem specified, Support goes dark

  • Unknown's avatar
    alexandriablog · Member ·

    Once Support was informed, with supporting screen captures, that a conflict exists between WordPress.com code and Firefox Add-on NoScript code, all communication from Support ceased. Their initial response to my initial problem inquiry was quite timely, within an hour of contact, with a followup query an hour later. A day later, though, the evidence that they are working feverishly to solve the problem and that they are doing absolutely nothing is unfortunately identical.

    I took the liberty of contacting the conflicting software’s author in the hope of expediting a resolution, but so far I have heard nothing from either party. Is this response behavior on the part of WordPress Support typical?

    The blog I need help with is: (visible only to logged in users)

  • markel · Staff ·

    We work to resolve as many issues as possible. We pushed a major update to the WordPress.com service to all of our users over the weekend and are currently experiencing very high ticket volume.

    Please be patient. We will get back with you as soon as we can.

  • Unknown's avatar
    alexandriablog · Member ·

    Part of the problem seems to be that I am just now apparently starting over with a new, different Happiness Engineer who is cheerfully helping me solve a problem I do not have.

    I therefore have had to once again explain to him the problem I DO have, so I have lost an entire day now.

  • Unknown's avatar
    timethief · Member ·

    @alexandriablog
    I acknowledge your inconvenience but do so by placing it in perspective. None of us free hosted bloggers are making an income from our blogs. We do not need to be here. We choose to be here.

    As passionate as we are about our blogging and as much as we may think our blog is our “baby” it’s only a blog. And we are blessed when compared to others who don’t have days to waste on hobbies and leisure pursuits.

    Staff are working as hard as they can to cope with the regular support load, and do a major upgrade and also with support tickets arising from the upgrade and have asked you to be patient. It’s a reasonable request.

  • Unknown's avatar
    thesacredpath · Member ·

    @alexandria, sometimes one staff member cannot follow a ticket through from start to finish since. “It” happens. Sometimes a ticket is passed onto another staff member who is better equipped to help with the issue, or sometimes just because of work load.

    Staff will get back to you, and they have a good track record for solving issues, so I have confidence they will solve yours.

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