one admin can log in, but the rest of us cannot. why?

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  goldenforestweb · Member · Mar 22, 2017 at 1:42 am

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  Just trying to work on the site with a few colleagues.

  The blog I need help with is: (visible only to logged in users)

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  goldenforestweb · Member · Mar 22, 2017 at 1:45 am

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  Actually the above question is regarding a different WordPress site through a commercial hosting service (eHost.com).

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  goldenforestweb · Member · Mar 22, 2017 at 1:46 am

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  eHost.com gave me 877-994-9757 to call for WordPress support, but nobody ever answered the call.

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  timethief · Member · Mar 22, 2017 at 1:53 am

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  Actually the above question is regarding a different WordPress site through a commercial hosting service ().

  Go to https://vdeck.ehost.com/support/index.bml

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  timethief · Member · Mar 22, 2017 at 1:54 am

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  You are posting to the wrong support forums. That site is not hosted by wordpress.COM and we do not provide support for it as it is not on our servers.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  That support is provided at https://wordpress.ORG/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  goldenforestweb · Member · Mar 22, 2017 at 2:24 am

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  Thank you, @timethief! You just gave some time back to me. :)

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  timethief · Member · Mar 22, 2017 at 2:26 am

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  You are welcome and best wishes. :)