One Admin Denied Access on his Phone
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Our blog has two authors, myself and my brother. This morning, my brother Jason aka Goldstar ((email visible only to moderators and staff)) tells me that he’s unable to perform any administrative duties (such as approving comments) from his phone; every time he tries, he’s instructed to install the app, but when he does this, he’s unable to fill in any of the information. However, he can still access the site fully on his laptop and perform admin duties there. Is this a glitch or is the problem on our end?
The blog I need help with is: (visible only to logged in users)
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Hi there,
I’ve checked your site and can confirm that your brother is indeed listed as an administrator.
Regarding the trouble he’s experiencing on his phone, it sounds like he might be logged into a different WordPress.com account. This can happen sometimes, especially if there are multiple accounts in use. To resolve this, he should make sure that he is logged in with the correct WordPress.com account on his phone.
If he’s having trouble accessing his account, he can follow our Account Recovery guide here: https://wordpress.com/support/account-recovery/. This guide will help him regain access to the correct account.
Please don’t hesitate to reach out if you have any more questions or need further assistance. We’re here to help.
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