Ongoing issues uploading images to the website on a new page

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  kenthaste · Member · Dec 5, 2019 at 9:52 am

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  Hello, I am having ongoing issues uploading images to a new page, despite the images being under the file size limit and having the macbook connected to a power source and wifi.

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  staff-mckluskey · Staff · Dec 5, 2019 at 1:11 pm

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  Hi there!

  What’s the address of the site you’re working on?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/

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  kenthaste · Member · Dec 5, 2019 at 3:33 pm

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  Hello Fresatomica!

  It’s: https://www.kenthaste.co.uk/wp-login.php?redirect_to=https%3A%2F%2Fwww.kenthaste.co.uk%2Fwp-admin%2F&reauth=1

  and http://www.kenthaste.co.uk

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  staff-mckluskey · Staff · Dec 5, 2019 at 3:38 pm

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  Thanks for the link, I’m afraid that, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with another company.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.