online chat support
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I am trying to access chat support.. I have a Premium account and so according to what it says, it should show up as a choice somewhere but doesn’t seem to.. Thanks for your help!
The blog I need help with is: (visible only to logged in users)
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Even I am facing the same problem. I have an Entrepreneur package. It says we should have access to email and chat support but I can’t see option anywhere.
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This document might be useful:
https://en.support.wordpress.com/help-support-options/Also see what options are offered if you click your tiny avatar on the top right of the page and see what options are offered under Help. Maybe it differentiates membership level and sends you to the right support page. Let us know if it does.
Meanwhile I will tag this Modlook so that a moderator will see your post.
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Hi Mavenoftheology.
Perhaps you could consider using a free chat plug-in called WP Live Chat Support (https://wordpress.org/plugins/wp-live-chat-support). It received a very good rating of 4.5 stars out of 5. I hope you will find it useful.
Please feel free to let me know should you have any additional questions.
Best wishes,
Marcin
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@houstonweaver Thank you for letting me know. I’m still learning the ropes. I do have my WordPress blog on a hosted server. I’m trying to learn by helping other people. This is the best way, I think.
Have a good day.
Best wishes,
Marcin
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Yes – a great way to learn as long as you remain aware of the differences between WordPress.com and .org.
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Yes – a great way to learn as long as you remain aware of the differences between WordPress.com and .org.
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It looks like you are not the owner of the Premium Plan on your site, which is why you’re unable to access chat. On Premium sites only the upgrade owner can access chat, but not other admins on the site.
The Premium plan on your site belongs to the username, stfriedman, who is also the owner of the site. Only someone logged in as that username will be able to access live chat support.
Let me know if you have any questions about this.
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We don’t have an Entrepreneur package on WordPress.com, so that upgrade might be with a different web host.
I do see a Premium Plan on your account for the site, speakingtreeco.wordpress.com. You should be able to access chat support for that site Monday to Friday at this link:
https://wordpress.com/help/contact
If chat is not available, i.e. when all our operators are busy and over weekends, that link will let you submit an email ticket instead.
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You’re welcome to help out in the WordPress.com forums, but please make sure you give advice based on the documentation at https://en.support.wordpress.com/
WordPress.com sites don’t work the same as self-hosted WordPress.org sites in many respects, and this forum is only for users of the former. If you want to help out with self-hosted sites like you have you can also check out the self-hosted WordPress forums here:
https://wordpress.org/support/
Thanks for the help in this one :)
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Aha.. that was the problem, I generally log in under another wordpress ID to make it easier to post and comment with my biz name. I will sign in as myself and look. Thanks much!!!
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