Online Payments Declined

• 

  vananh2013 · Member · Oct 20, 2022 at 10:14 am

  • Copy link
  • Add topic to favorites

  Hi. Our customers are unable to make any online payments via Visa, Masters or Apple Pay. The payment gateway is with Stripe. Can you help please?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

• 

  staff-doublebassd · Staff · Oct 20, 2022 at 4:14 pm

  • Copy link

  Hi there,

  I see that you are using the WooCommerce plugin for your store. These forums are for WordPress.com hosted websites and we’d be limited in how we can support you in here since your site isn’t hosted with us.

  If you have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

  https://woocommerce.com/my-account/create-a-ticket/

  But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

  https://wordpress.org/support/plugin/woocommerce

  If you want to know the difference between the two, you can find more information in this document:

  WordPress.com vs. WordPress.org

  Hope this helps!