online support

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  nessa1954 · Member · Jan 19, 2016 at 6:39 pm

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  I was using online support last week has something happened?

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  timethief · Member · Jan 19, 2016 at 6:44 pm

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  The support docs at http://support.wordpress.com are easy to find and there are links to them all over this site, for example, at the bottom of this page and every Admin page on your site.

  See here Live Chat Support https://en.support.wordpress.com/live-chat/

  For all the support options when you have technical support issues
  see https://en.support.wordpress.com/help-support-options/

  If you have a paid upgrade, please use the “Contact Support” form, http://support.wordpress.com/contact/ where you will receive a choice of having staff answer your question publicly or privately.

  re: direct email support
  Also note, that you can email Staff at:
  support@wordpress.com
  or
  help@wordpress.com

  Note: When we need Staff help with issues that Volunteers cannot resolve we type modlook into the sidebar tags on our forum threads.

  From the support docs: How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.