Only Connect – access to our account

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  martinbrett109263963 · Member · Jul 12, 2018 at 2:23 pm

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  Hi, we are a criminal justice charity based in London. We have a word press account with you. However, this was set up by our IT guy who has now left the company and we don’t have the passwords or user name to make changes to the website. Is there anything we can do?

  The website we are after getting into is: http://www.onlyconnect.london/

  You can contact me via (email visible only to moderators and staff)

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  gemmacevans · Member · Jul 12, 2018 at 3:56 pm

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  Hi martinbrett109263963,

  onlyconnect.london was created using WordPress.org software and is hosted by 123 Reg rather than here on WordPress.com:

  WordPress.com vs. WordPress.org

  The login details for your account on lifethroughhair.com are stored on your host’s servers so we are unable to help with regaining access to the site.

  If you haven’t done so already, please try contacting the person who originally created the site. Failing that, you could try contacting 123 Reg to see if there is anything they can do to help.

  I’ll keep my fingers crossed for you.

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  martinbrett109263963 · Member · Jul 12, 2018 at 4:00 pm

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  Thanks for this, Gemma. Greatly appreciated.

  Fingers crossed!

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  staff-zinnia · Staff · Jul 12, 2018 at 5:23 pm

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  No problem. Best wishes and good luck.