Only for a specific page: update leads to "The connection was reset"

  • Unknown's avatar
    aabmarketing · Member ·

    Dear community,

    I have trouble only with one specific page (not post) of my site when I try to update it. I updated several other pages during the same session and didn’t encounter any problem.

    Description of the problem:

    If I make changes to this specific page through the Editor and hit the “Update” button, I immediately get an error message with “The connection was reset”. When I hit the back button, the update hasn’t been made and the history hasn’t been updated.

    It is possible though to change the page through the Quick editor. Changes will be saved and the history will be updated.

    I changed the content of the page through the database and the change is displayed correctly in the Editor when I reload the page in the Editor.

    The only thing that makes this page different from others is that it has a parent page. Also if I try to change this in the Quick Editor, the Save icon will turn for several minutes without saving the change.

    Any idea where the problem comes from and how I can fix it?

    Thanks in advance for your help!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Contact your web host.

    That site is not hosted by WordPress.COM. Our support docs do not apply to it and you are posting to the wrong support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins (passwords), features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  • Unknown's avatar
    aabmarketing · Member ·

    Thank you for saving me time, timethief.

    I admit that I didn’t realise that this is the .com forum. Sorry for the inconvenience.

    Frank

  • Unknown's avatar
    timethief · Member ·

    You’re welcome.

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