Only Partially Refunded When Cancelled the Plan

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  denisesyang · Member · Oct 31, 2015 at 1:46 am

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  Initially I upgrade my account from Free to Premium at $129/year. Then I paid another $259 to upgrade it to Business.

  Then a change of plan at my boss’s side, so I cancel everything. By now my account is shown as Free but I only see $259 refunded to my PayPal.

  Could you refund me the remaining $129? Thanks!

  The blog I need help with is: (visible only to logged in users)

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  denisesyang · Member · Nov 4, 2015 at 2:55 am

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  Still nobody bother to reply me?

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  auxclass · Member · Nov 4, 2015 at 4:43 am

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  flagged for the staff to help

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  supernovia · Staff · Nov 4, 2015 at 7:47 am

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  Hi @denisesyang, thanks for letting us know. And thanks @auxclass for bringing this to our attention.

  I’ve processed the other refund, and you’ll see it in your account within the next several days. Cheers!