Ontbrekende betalingsgegevens
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Best
normally our account (de-loting) at wordpress would be extended on April 8, 2022. Unfortunately, the communication about this was sent to an e-mail address that we were not checking anylonger. The requested payment details were no longer correct and we were not aware of it. Our apologies. The result is that our website has meanwhile been removed and our account is inactive. Can you send us the information we need to make this payment? So that we can sort this out as soon as possible?
Thank you in advance. Kind regardsWP.com: Yes
Correct account: Unknown -
Hi there!
Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.
Thank you!
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Dear
It’s about this URL:
deloteling374789013.wordpress.com
Thx in advance for your help.
Kind regards
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Hi there,
I do not see any upgrades under your @deloteling WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.
Is it possible you made your purchase under a different login? I can confirm that deloteling374789013.wordpress.com is registered at WordPress.com but is under a different account and not your @deloteling login.
If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery
On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id
Once you are connected with the correct account, we are happy to assist you with your deloteling374789013.wordpress.com site.
Hope this helps point you in the right direction!
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