Open my Website!

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  craftybakergirl · Member · Mar 11, 2016 at 9:22 pm

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  I’m not able to get into my website! It gives me the message: Your IP (108.32.46.78) has been flagged for potential security violation. Click here to find out more. . .then it takes me to Jetpack to download it, when I already have it downloaded.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 11, 2016 at 9:24 pm

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  We provide support only for wordpress.COM hosted sites and that site is not among them. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin. Note that Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built into WordPress.COM blogs. A wordpress.COM account is required to run the Jetpack plugin, but we do not provide Jetpack support on these wordpress.COM support forums. Please direct Jetpack issues to where they can get Jetpack support.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

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  craftybakergirl · Member · Mar 11, 2016 at 10:22 pm

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  Thank you. I was told by wordpress.org that I had to contact wordpress.com regarding jetpack. I will look further into this. Thanks again.

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  timethief · Member · Mar 11, 2016 at 10:25 pm

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  I wish they would stop doing that and direct people to the correct Jetpack support links, instead.

  I’m sorry about the inconvenience.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service