Order are missing

  • Unknown's avatar
    dt5101961 · Member ·

    We use authorize.net for website customer payment transaction.
    We’ve found that 3 customers’ orders are missing from the ‘order’ tag. The order clearly showed in Authorize.net transaction report. But did not show up in our woocommerce admin page.

    Please let us know why this happened, and let us know the solution.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    ratneshsonar · Member ·

    Hi there

    According to the DNS settings, it looks like you are using a self-hosted version of WordPress.

    The current DNS settings for your domain are as follow.

    Name Server: NS1.DIGITALOCEAN.COM
    Name Server: NS2.DIGITALOCEAN.COM
    Name Server: NS3.DIGITALOCEAN.COM

    We’re only able to help with the websites hosted on WordPress.com, and these forums are for supporting WordPress.com sites only.

    Wordpress.Org Forum is the right place to seek support for self-hosted sites.

    https://wordpress.org/support/

    If you want to get in touch with WooCommerce you can reach out at:

    https://woocommerce.com/my-account/create-a-ticket/

    You can read more about the difference between WordPress.com and WordPress.org here:

    WordPress.com vs. WordPress.org

    Let us know if you have any questions further. :)

    Thanks!!

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