Order confirmation

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  lbddigital · Member · Sep 19, 2022 at 2:02 am

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  Hi! I connected my site to MailChimp to send out the order confirmation. However, the email isn’t being populated with the data (e.g. order number). How do I fix this?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Sep 19, 2022 at 3:28 pm

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  Hi there! We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to access your site’s backend to take a closer look. But I can get you pointed in the right direction.

  I would first reach out to MailChimp support to make sure your site connection is working properly.

  Otherwise, you would need to contact WooCommerce Support about this via https://woocommerce.com/my-account/create-a-ticket/ if you have any paid WooCommerce products, or https://wordpress.org/support/plugin/woocommerce/ if you do not and someone from their support team can troubleshoot this with you.

  I hope this points you in the right direction.