order status and shipping tracking numbers

  • Unknown's avatar
    thejuicecreative · Member ·

    I previously sent a query through as the order status was not updating automatically – your support said to ensure that auto (i forgot the rest of the name) was switched on – my woocomerce plugin does not have this switch.

    My request also raised that I cannot add a tracking number to completed orders – I followed your steps to open the order and add the tracking number – under shipping there is no field to add in a tracking number. Please advise

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    thejuicecreative · Member ·

    Hi, please can you advise/assist. The order status is not automatically updating when orders are placed on http://www.juicychemistry.co.za. My client would also like to know where they can put in the shipping tracking number once she ships a purchase off to her customer.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Thank you for reaching out to the free support forums for websites hosted on WordPress.com. While your site is not hosted with us, we’re here to guide you in the right direction for assistance.

    If you’re having trouble with Woo, please contact Woo Support about this via https://woo.com/my-account/create-a-ticket/ if you have any paid Woo products, or https://wordpress.org/support/plugin/woocommerce/ if you do not. A member of their support team will be the most capable of providing assistance.

    I hope this information helps guide you in the right direction. Feel free to ask if you have any further questions or need more assistance.

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