Orders not showing

  • Unknown's avatar
    dynamitebilliards · Member ·

    Hi, I’ve just launched my website and I see couple alarming things:
    1) Orders in USD and GBP go through, status ‘processing’, payments go through all good
    2) I’ve had few orders in euros and all of them are marked as ‘on hold’
    3) One order from Poland doesn’t show at all – I’ve got a message from customer as he hasn’t received a confirmation email. I’ve checked in ‘orders’ and I don’t see this order at all even though money went from his account. It got me thunking there could be more orders like that?
    Does anyone has any experience with that and can see any possible solution?

    Thank you!
    Kinga

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    It sounds like you need help with the WooCommerce plugin but have landed on the support forum for WordPress.com sites instead.

    We don’t offer WooCommerce on WordPress.com (unless you are upgraded to our WordPress.com Business or eCommerce Plan) so we are not your best point of contact, but the good news is that help is available by contacting WooCommerce staff here:

    https://wordpress.org/support/plugin/woocommerce/#new-topic-0

    Thanks!

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