Orders ‘on hold’ not sending an email.

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  elizabethbellceramics · Member · Nov 21, 2019 at 4:15 am

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  hello. i have set up that customers can bank transfer payment for an order, however this puts the order status to ‘on hold’ and therefore i do ot get an email to say there is an order.
  how can i change this?

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Nov 21, 2019 at 7:03 am

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  Hi there,

  Your question is not about the site, http://elizabethbellceramics.wordpress.com/, as that site is not using any ecommerce plugins – that would require our Business Plan and that is a free WordPress.com site.

  We can only help with sites hosted on WordPress.com in this forum.

  Please contact support for the ecommerce plugin you’re using directly for help with this.

  General support for the open source WordPress software you’re using is provided at https://wordpress.org/support/forums/